Pls note – as per latest RBI guidelines the card can hold Rs 200000 (Rs Two Lac) at any given time and has a monthly loading limit of Rs 5 Lac.

Users must know the available balance on their card and request to transfer the exact amount that can be loaded on the card. Eg: available balance on john’s card is Rs 185000. At this point john can ask to load the card with any amount which is NOT MORE THAN Rs 15000.

Any request for more amount than what can be loaded, will result in failure and the money with remain in NSDL bank till the user requests again for the loading.

Eg: in the eg given above, if john requests to load Rs 16000 then this request will fail and the amount will remain in NSDL. John will have to bring down the available balance on his card to Rs 184000 and then send email to support@smazepay.com Requesting to load Rs 16000 to the card.

Disclaimer:

Please read this disclaimer carefully and agree to it before using applying for the prepaid card services we provide via our channel partners. By submitting an application for our prepaid cards, you acknowledge and agree to the following terms and conditions:

1. Regulatory Changes: We would like to inform you that the regulator governing our prepaid card services is implementing changes in the existing system and adding new processes. Consequently, there may be a delay of 3 - 4 weeks in processing all new applications. We apologize for any inconvenience caused and appreciate your patience during this period.

2. KYC Process: Please be aware that the Know Your Customer (KYC) process may be subject to change. We will keep you informed about any modifications to the process and provide you with the necessary instructions to complete the updated KYC requirements.

3. Refund Request: In the event that your application has not been processed within 90 days from the date of payment, you have the option to request a refund. To initiate the refund process, please send an email from your registered email address to support@smazepay.com. Make sure to include your payment receipt as proof of purchase. Our support team will assist you further in processing your refund request.

Please note that this disclaimer serves as a general guideline and does not constitute a legally binding agreement. We reserve the right to modify, update, or terminate our prepaid card services, including the terms and conditions mentioned herein, at any time without prior notice. It is your responsibility to review this disclaimer periodically for any changes or updates.

While we strive to provide accurate and up-to-date information, we do not warrant or guarantee the completeness, reliability, or accuracy of any information provided on our website or related materials. We shall not be held liable for any loss, damage, or inconvenience arising from the use of our prepaid card services or reliance on any information provided.

By submitting an application for our prepaid cards, you agree to indemnify and hold us harmless from any claims, actions, liabilities, or expenses (including legal fees) arising out of your use of our prepaid card services.

If you have any questions or concerns regarding this disclaimer or our prepaid card services, please contact our support team at support@smazepay.com.

Last updated: 12-07-2023

By continuing to use our website and submit an application for our prepaid cards, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this legal disclaimer.